Chatrium Niseko Japan - Kutchan

This place suits me perfectly! It offers free Wi-Fi, a fitness center, and friendly staff who helped with my heavy bags during my first stay. I highly recommend it for a relaxing vacation. I'm excited to return next year!

Brilliant overall experience. Comfortable modern hotel located just next door to Gondola, and Hokkaido. Especially helpful amicable staff, ideal location in the very centre of Hirafu. Excellent service and well heated and well-equipped rooms with all kitchen equipment

new-fashioned & huge room, a living area and a lounge in there. outstanding food, helpful staff in the manner you do. favourable and ideal location to ace family lift.

Amazing stay for our family!

We switched to this hotel last minute and it turned out to be the best decision! Our room was super spacious with a full kitchen, perfect for our fam. Miles, the staff, was super helpful and even got our pizza for us! Just wished the food options were a bit better at the restaurant.

The 2 bedroom suite was very nice, spacious, and clean. It had a fantastic view of Mt. Yotei, and the staff was always friendly and helpful. The kitchen was well-stocked with essentials. The ski shuttle service was also very convenient.

No real negatives worth mentioning.

easily explore harafu and local dining spots

I loved how close the Hirafu Gondola is, just a 10-minute walk away. There are so many great dining options like Iki Restaurant just a few steps from the hotel to fuel my adventures.

the shuttle service was a bit messy. but the spacious room had an AMAZING view of Mt. Yotei! ! loved the convenience of the nearby eateries and the ski gear rental point was right next door.

The staff was super friendly and arranged a great ski tour for us. The convenient shuttle to the gondola made it easy to get out on the slopes. Plus, they welcomed our two dogs with open arms!

In my wife's opinion, the check-in process could be improved for families with children.

The room was clean and well-equipped with a kitchenette. The ski shuttle service was efficient and convenient. Staff were friendly and always helpful. The location is perfect for dining and ski rental.

The two-bedroom suite provides a spacious environment tailored for families, with modern furnishings and a well-equipped kitchenette. The excellent view of Mt. Yotei adds a real sense of tranquility and beauty, especially during sunrise.

The two-bedroom suite suffers from a room lacking a window, which can create a stuffy atmosphere, particularly for longer stays. The exhaust fan adds noise, contributing to restlessness at night. The ski locker is cramped, and the lack of daily cleaning felt inadequate. Another downside is the limited breakfast options that don't justify the cost, and it can be frustrating for families seeking a more substantial meal before hitting the slopes.

The 3-bedroom suite offered fine views of Mt. Yotei and was clean and spacious. Convenient walkable access to restaurants and shops, along with a reliable shuttle service. Unfortunately, the suite had dust accumulation, and the kitchen's gas smell was concerning. Having limited housekeeping services and issues with the TV added to our frustrations.

Fantastic skiing experience and friendly staff

I had a wonderful week-long stay that offered excellent access to the slopes and very comfortable accommodations. My 3 bedroom suite had a fine view of Mt Yotei and was not only spacious but also well-appointed. The staff went out of their way to be helpful. On the downside, I felt the dining options could use a bit of variety. After a few days, the menu began to feel repetitive.

would be happy to recommend for a day tour

Cozy suite, attentive staff, the 1 Bedroom Suite King Bed provided a fantastic home-like feeling and included essential amenities such as free Wi-Fi, made communication easy, and a convenient nearby ski rental service that saved us time after a long day of exploring.

Nothing could be improved.

The hotel room was well heated and large with all kitchen equipment. the location was amazing, for example, Niseko Grand Hirafu Ski Resort was at walking distance from the venue.

Our city break was pleasant overall with a few added bonuses. the location was excellent, within walking distance to many attractions. We were pleased with the complementary breakfast and Wi-Fi access, which saved us some money. the room itself was clean and comfortable, and the staff were friendly and accommodating.

the heating system in the room was not working properly, causing some discomfort.